Shipping Policy
Order processing
Orders are generally processed within 1β3 business days. Processing time does not include weekends or public holidays and may take longer during busy periods or when an order requires additional review.
Transit estimates
After dispatch, delivery commonly takes 5β12 business days. These are estimates rather than guarantees; actual transit time can vary with destination, carrier capacity, customs procedures, weather and local delivery conditions.
Shipping address
Please check your shipping address, postal code, phone number and email carefully before completing checkout. If you notice an error, contact service@aevgrit.com promptly. Address changes may not be possible after an order has entered fulfilment.
Tracking and delivery
Where tracking is available, tracking details will be provided after dispatch. Carrier scans may take time to appear. If tracking has not updated for an extended period or a parcel appears delivered but cannot be located, contact us with your order number.
Delays and exceptional events
Delivery estimates may be affected by customs inspections, carrier disruption, severe weather, public holidays or other circumstances outside our reasonable control. We will assist with available tracking information when you contact customer support.
Incorrect, missing or damaged parcels
If an item is missing, incorrect or damaged, contact service@aevgrit.com and include your order number and relevant photos where possible. Please retain the packaging until the issue has been reviewed.
Shipping questions
For questions about processing, tracking or delivery, email service@aevgrit.com or call +86 13265530496.