Frequently Asked Questions
What does Aevgrit offer?
Aevgrit focuses on drinkware for everyday use. Available styles, materials, capacities and features vary by product, so check each product page for the exact item details.
How do I choose the right cup or bottle?
Review the listed capacity, dimensions, material, lid details and intended use on the product page. If a detail you need is not listed, contact service@aevgrit.com before ordering.
How should I clean my drinkware?
Follow the care instructions supplied with the product and on its product page. Do not assume every item is dishwasher-safe, microwave-safe or suitable for hot liquids unless the product information expressly confirms it.
Can I change or cancel an order?
Contact customer support as soon as possible with your order number. We can review whether a change or cancellation is still possible, but an order that has entered fulfilment may no longer be editable.
How long does shipping take?
Orders generally require 1β3 business days for processing. Transit commonly takes 5β12 business days after dispatch, although delivery can vary by destination, carrier and other circumstances.
What if my order arrives damaged or incorrect?
Contact service@aevgrit.com with your order number, a description of the issue and clear photos of the item and packaging. We will review the information and explain the available next steps.
What is the return window?
Eligible return requests should be submitted within 30 calendar days of delivery. Please read the Return & Refund Policy for eligibility, exclusions and instructions before sending anything back.
How can I reach support?
Email service@aevgrit.com or call +86 13265530496. Include your order number when asking about an existing order.