Return & Refund Policy
Return request window
Please contact us within 30 calendar days of delivery to request a return for an eligible item. Contact service@aevgrit.com before sending a product back so we can provide the appropriate instructions.
Eligibility
Items should generally be unused, clean, undamaged and returned with their original packaging and included components. For drinkware, please ensure the item has not been used for drinking if you are requesting a change-of-mind return, unless applicable law requires otherwise.
Non-returnable or restricted items
Personalized items, items marked final sale, products damaged through misuse and items that cannot be resold for hygiene or safety reasons may be excluded where permitted by law. This does not limit any rights you may have for faulty or incorrectly supplied goods under applicable law.
Damaged, defective or incorrect orders
If your order arrives damaged, defective or different from what you ordered, contact us promptly with your order number, photos and a description. We will review the issue and advise on an appropriate resolution.
Return shipping costs
For a change-of-mind return, the customer is generally responsible for return shipping unless the product page, a written approval from our team or applicable law states otherwise. If the item is damaged, defective or incorrectly supplied, contact us before shipping it back so responsibility for the costs can be assessed.
Refund processing
Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are generally issued to the original payment method. Your bank or payment provider may require additional time to post the refund.
How to begin
Email service@aevgrit.com with your order number, the item you wish to return and the reason for the request. Do not send a return to the business address unless our support team has confirmed that it is the correct return destination.